Privacy and Data Protection

Citiliving Limited values your privacy. By using our platform, you consent to the collection and use of your data as outlined in this Privacy Policy.

1. Introduction

Welcome to Citiliving Limited. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with applicable laws, including Section 37 of the Nigerian Constitution, the Nigeria Data Protection Act 2023, and the Nigeria Data Protection Regulations 2019.

2. Scope of the Policy

This policy applies to all personal data processed by Citiliving Ltd in the course of our business activities, including our website and mobile applications.

3. Definition of Personal Data

Personal data refers to any information relating to an identified or identifiable individual, including but not limited to names, addresses, email addresses, phone numbers, financial information, and any other information that can identify an individual.

4. Information We Collect

We collect the following data when you use our platform:

1. Personal Details: Name, phone number, email address.
2. Financial Information: Summary of creditworthiness and transaction history.
3. Usage Data: Browsing history, preferences, and interactions with our platform.
4. Automatically Collected Information: Data collected through cookies and tracking technologies, including IP addresses, browser types, and access times.
5. Third-Party Sources: Information obtained from third parties if you use our services or products through them.

5. How We Use Your Data

We use your information to:

1. Facilitate property rentals and payments.
2. Enhance user experience and provide customer support.
3. Conduct fraud prevention and security monitoring.
4. Comply with regulatory requirements.

6. Data Sharing and Protection

1. We DO NOT sell or rent your data to third parties.
2. Data is encrypted and stored securely.
3. Third-party vendors accessing user data are bound by confidentiality agreements.

7. Your Rights

Users have the right to:

1. Request access to their personal data.
2. Request corrections to inaccurate information.
3. Withdraw consent for data processing.
4. Request deletion of their data.

To exercise your rights, contact us at privacy@thecitiliving.com.

8. Reporting Suspicious Activity

Users and staff must report any suspected fraudulent activity to info@thecitiliving.com. Citiliving will cooperate fully with law enforcement agencies.

9. Legal Basis for Processing Your Data

We will only process personal data where we have a legal basis to do so, including:

1. Your consent.
2. The necessity of processing for the performance of a contract.
3. Compliance with a legal obligation.
4. Legitimate interests pursued by us or a third party.

10. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.

11. Disclosure of Personal Data

We may share your personal data with:

1. Our employees and authorized personnel who require access to fulfill their job functions.
2. Third-party service providers who assist us in providing our services, subject to confidentiality agreements.
3. Regulatory bodies and governmental agencies as required by law.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

13. International Data Transfers

If we transfer your personal data outside Nigeria, we will ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website, with a revised effective date. We encourage you to review this policy periodically.

15. Commitment to Transparency

These policies establish Citiliving’s commitment to transparency, security, and compliance. By using our platform, you agree to abide by these Terms of Service and Privacy Policy.

16. Limitation of Liability

To the fullest extent permitted by law, Citiliving Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Site, including, but not limited to, loss of profits, data, or goodwill, except as stated under our privacy policy.

17. Indemnification

You agree to indemnify, defend, and hold harmless Citiliving Limited, its affiliates, officers, agents, and employees from any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or related to your use of the Site for any illegal, unauthorized dealings or any violation of these Terms.

18. Modifications to Terms

Citiliving Limited reserves the right to modify these Terms at any time. We will provide notice of any significant changes by posting the new Terms on the Site. Your continued use of the Site after any changes to these Terms will constitute your acceptance of the new Terms.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflicts of law principles.

20. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please feel free to contact us at hello@thecitiliving.com.